Return and Refund Policy

At NextGenStore, we value our customers and want to ensure a smooth shopping experience. Please read our Return and Refund policy carefully before making a purchase.

1. Return Period

• We offer a [7-day] return/replacement window from the date of delivery.

• If [7 days] have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging with all tags, manuals, and accessories intact.

• You must provide the proof of purchase (Order Number or Invoice).

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items on Clearance or Final Sale.

• Perishable goods or personalized/customized items.

• If [7 days] have gone by since your delivery.

• Items broken by customer.

4. Return Process (How to initiate a return)

1. Contact our customer support team WhatsApp at [+923112694905] within the return window.

2. Provide your Order ID and clear photos/videos showing the issue (especially if the item is damaged or defective).

3. Once approved, you will be required to ship the product back to our warehouse address [Optional: provide address or mention that courier details will be shared on chat].

4. Note: Customers are responsible for paying their own shipping costs for returning items (unless the item received was damaged/wrong).

5. Refunds & Exchanges

• For Damaged/Wrong Products: We offer a free replacement or a full refund.

• Refund Method (Pakistan/COD): For Cash on Delivery orders, refunds will be processed via Bank Transfer, Easypaisa, or JazzCash within [3 to 5] working days after we receive and inspect the returned item.

• Refund Method (Prepaid): If you paid online via card, the refund will be credited back to your original payment method within [7 to 10] business days.