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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nextgenzstore@outlook.com Please note that returns will need to be sent At the address told through Email/Whatsapp
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nextgenzstore@outlook.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asadsiyal@hotmail.com.
At NextGenStore, we value our customers and want to ensure a smooth shopping experience. Please read our Return and Refund policy carefully before making a purchase.
We offer a [7-day] return/replacement window from the date of delivery.
If [7 days] have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return or exchange, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags, manuals, and accessories intact.
You must provide the proof of purchase (Order Number or Invoice).
The following items cannot be returned or exchanged:
Items on Clearance or Final Sale.
Perishable goods or personalized/customized items.
If [7 days] have gone by since your delivery.
Contact our customer support team WhatsApp at [+923112694905] within the return window.
Provide your Order ID and clear photos/videos showing the issue (especially if the item is damaged or defective).
Once approved, you will be required to ship the product back to our warehouse address [Optional: provide address or mention that courier details will be shared on chat].
Note: Customers are responsible for paying their own shipping costs for returning items (unless the item received was damaged/wrong).
For Damaged/Wrong Products: We offer a free replacement or a full refund.
Refund Method (Pakistan/COD): For Cash on Delivery orders, refunds will be processed via Bank Transfer, Easypaisa, or JazzCash within [3 to 5] working days after we receive and inspect the returned item.
Refund Method (Prepaid): If you paid online via card, the refund will be credited back to your original payment method within [7 to 10] business days.